Things to remember

i. Call when you said you will. Based on the initial email, call within the window specified.

ii. Ensure superb language skills. Ensure that the person calling the patient has perfect language skills. A common concern is that the patient will not be understood whilst in country and the initial contact is key to remove this fear.

iii. Treat the call like a free, initial consultation. Understand you have to add value, not just extract information.

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