Work
Programs that show how strategy turns into software, automation, and growth
This page presents illustrative programs that explain how work flows from discovery to delivery to operations. Each program names goals, measures, steps, and artifacts. No client claims. You see methods your team can adopt today.
Illustrative programs
How discovery turns into delivery turns into outcomes
These programs are illustrative. They show the methods, measures, and artifacts we use. They are not client case studies. You can adapt any of these patterns to your context.
Modernize a revenue-generating web app
Goal: reduce lead time for change, improve reliability, and meet WCAG 2.2 AA. Measures: weekly or faster deployment frequency, change fail rate under 5 percent, Core Web Vitals passing on mobile. Steps: discovery and baseline, backend-for-frontend architecture, modern component libraries, contract and end-to-end tests, canary release with rollback plan. Artifacts: route map, token sheet, test matrix, on-call runbook.
View Build serviceAEO and GEO visibility for a regulated product
Goal: appear in AI overviews and assistant citations for five priority questions. Measures: citations tracked monthly, Core Web Vitals green, schema validation passing. Steps: entity graph audit, answer-first rewrites, FAQPage and Service schema, speakable block placement, dynamic sitemap update. Artifacts: entity map, schema templates, content style guide, sitemap sharding rules.
View Grow serviceAutomate a claims pre-authorization workflow
Goal: reduce manual re-entry and approval latency in a finance or healthcare context. Measures: first pass yield above 90 percent, manual steps reduced by 60 percent, zero unauthorized completions. Steps: process recording, rule extraction, RPA bot design, maker-checker approval gates, sampling and alerting setup. Artifacts: process maps, automation runbook, exception handling guide, rollback playbook.
View Automate serviceStand up a service desk with measurable SLAs
Goal: replace ad hoc support with a reliable, measurable service desk. Measures: first response time, resolution rate, CSAT score, monthly trending report. Steps: volume and type assessment, runbook design, pilot lane with one team, scale to full scope. Artifacts: runbook, SLA matrix, weekly scorecard template, escalation guide.
View Run serviceBuild a 90-day digital transformation roadmap
Goal: turn vague transformation goals into a funded, trackable plan. Measures: leadership alignment score, roadmap adoption rate, milestones completed on schedule. Steps: goal workshops, current-state map, north-star architecture, phased roadmap with measures, RAID log setup. Artifacts: strategy brief, roadmap deck, RAID log, PMO starter kit.
View Advise serviceAchieve WCAG 2.2 AA on a product with 50+ pages
Goal: eliminate critical accessibility barriers and reach WCAG 2.2 AA conformance. Measures: zero critical findings in automated scan, manual audit pass rate, retest confirmation rate. Steps: automated audit, manual review, defect prioritization, remediation sprints, retesting and report delivery. Artifacts: audit report, defect backlog, remediation guide, conformance statement.
View Assure serviceReference architectures
Reusable patterns teams can adopt immediately
These architectures are documented, tested, and delivered as part of every engagement. They are the foundations we build on so every program starts from a secure, accessible baseline.
Web Backend for Frontend architecture
A Backend for Frontend that keeps sessions server-side in encrypted cookies, customizes data per client, and adds timeouts and circuit breakers on every downstream call. Teams get faster pages, safer tokens, and simpler front ends.
Accessible component design system
A token-based design system with WCAG 2.2 AA enforced by construction. Color roles, spacing, focus rings, and motion settings are defined in code so contrast and keyboard access cannot be skipped.
TDD delivery pipeline
A test pyramid that combines unit tests, contract tests, and end-to-end smoke suites with CI enforcement. Merge is blocked on test failures, accessibility violations, and schema errors. No feature ships without a green pipeline.
AEO and GEO content pipeline
A content structure using answer-first summaries, FAQPage schema, SpeakableSpecification selectors, and dynamic sitemaps. Every page targets at least one priority question for AI overview and assistant citation.
Safe RPA automation framework
A bot design pattern with process recording, rule extraction, maker-checker approval gates, exception handling, and weekly sampling. Every automation has a rollback plan and a stop rule so humans remain in control.
Automated observability and evaluation layer
A logging and evaluation framework for automated features that records spans, inputs, outputs, and quality scores. Regression thresholds flag quality drops before changes reach production. Evidence is stored and reviewed before every release.
Playbooks and calculators
Tools you can use today
We publish practical tools for teams that want to start immediately. These are available through the Insights library with no login required.
WCAG 2.2 Audit Checklist
A printable checklist covering color contrast, keyboard access, form labels, heading structure, and screen reader behavior. Use it in design reviews and pre-launch checks.
AEO Writing Checklist
A step-by-step guide to writing answer-first content with schema and speakable blocks so assistants can cite your pages accurately and safely.
Web Architecture Guide
A practical guide to building a secure Web Backend for Frontend that is fast, accessible, and ready for structured data citations and answer engines.
Automation Safety Checklist
A review checklist for RPA and agent workflows that confirms approvals, exception handling, sampling, and rollback plans are in place before go-live.